Seller protection policy

Bazista's Seller Protection can offer a little extra peace of mind to eligible sellers. When you qualify, Bazista will work with you to resolve cases, investigate chargebacks, and help you deal with any other issues that come up with your Bazista or Bazista Studio shop. This Seller Protection Policy explains the steps you must take to be eligible for Seller Protection and the types of items and transactions that may be covered.

This policy is a part of our Terms of Use. To qualify for Seller Protection coverage, you agree to this policy and our Terms of Use.

  • Seller Eligibility Requirements
  • Order Eligibility Requirements
  • Items and Transactions Not Eligible
  • Seller Protection Benefits

1. Seller Eligibility Requirements

Eligible sellers are automatically enrolled in Seller Protection -- there is no application process. Here's what you need to do to make sure your shop is covered:

  1. Keep your shop in good standing (that means you're not violating any of Bazista's policies).
  2. Use your Bazista internal account address to receive payments.
  3. Fill out all of your Shop Policies (it's especially important to have policies for returns, exchanges, and custom orders). This should go without saying, but your Shop Policies have to comply with Bazista's policies, as well as your local laws.
  4. Use accurate photographs and descriptions when you list items. Nobody likes buying one thing and receiving something else!
  5. Include reasonable and accurate processing times or ship-by dates (because getting a birthday gift a week late isn't great).
  6. Cooperate with investigations conducted by Bazista. Promptly provide any information requested by Bazista, and cancel and refund any transactions deemed invalid or unauthorized by Bazista.

2. Order Eligibility Requirements

Follow these steps to make sure your orders are covered by Bazista's Seller Protection:

  1. Ship your order according to the processing time or ship-by date you listed or as agreed upon through Bazista Conversations.
  2. Ship the order to the address provided on Bazista or Bazista Studio. If your buyer provides an alternate shipping address through Conversations, be mindful of fraud or scams. You may choose to cancel and refund the order and ask the buyer to purchase the item again with the corrected shipping address.
  3. Mark the order as shipped after you send it out.
  4. Provide valid proof of shipping. Valid proof can include a shipping or tracking number that shows the order route and delivery progress.
  5. Use your Bazista internal account address to receive payment for the order.

3. Items and Transactions Not Eligible

While most items and transactions qualify for Seller Protection, there are a few exceptions:

  1. Items under our restriction policy
  2. Subscriptions or other transactions in which the buyer submits a single payment for recurring deliveries (like item-of-the-month clubs).
  3. Transactions processed outside of Bazista internal account addresses, for example, through straight transactions between external wallets.
  4. Any order or transaction that is fulfilled by the seller despite notice from Bazista admin that the order or transaction in question is invalid, fraudulent, or under investigation.

4. Seller Protection Benefits

If your shop and the order in question satisfy the eligibility requirements, Bazista will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information from you. For Non-Delivery or Not as Described cases, we'll need you to respond to our inquiries within 7 calendar days or the time frame noted by Bazista in the case. If a chargeback is filed against you, we'll need you to respond to any inquiries from Bazista as soon as possible, and no later than 5 calendar days. If you don't give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can't guarantee a resolution in your favor.