Seller policy

With Bazista buyers around the world can buy your goods directly for cryptocurrencies and digital assets. Please read more about your rights, as well as what is expected from sellers, to ensure that everyone has a positive experience on Bazista

By opening an Bazista shop, you’re agreeing to this policy and our Terms of Use.

  1. What Can You Sell on Bazista
  2. Understanding the rules
  3. Representing Yourself, Your Shop, and Your Listings Honestly
  4. Privacy and Communicating with Other Bazista Members
  5. Creating and Uploading Content
  6. Building a Positive Reputation Through our Reviews System
  7. Providing Great Customer Service
  8. Responding to Requests for Cancellations, Returns, and Exchanges

1. What Can You Sell on Bazista

You can promote any goods that do not violate our intellectual property policy and the sale of which complies with all laws.

Listing Conditions

When listing an item, you agree to comply with our and:

you are responsible for The accuracy, content and legality of the item listed is your responsibility and you will abide by the prohibited and restricted Items policy;

It can take up to 24 hours for your listing to be searchable by keyword or category. Exact listing durations are not guaranteed;

Anything that violates any of Bazista's policies may be changed, hidden or removed at Bazista’s discretion;

we may revise Data in the Bazista product catalogue may be changed to supplement, remove, or correct information you have provided. These revisions may modify listings that use catalog data;

Factors like listing format, title, bidding activity, end time, keywords, price and postage cost, Feedback, Bazista policy compliance and detailed seller ratings may affect where your listing appears in results for search and browse. Learn more about finding your items here;

Your listing may not appear in search results depending on how it meets Bazista’s duplicate listing policy;

To optimize third party search engine results, meta-tags and URL links included in a listing will be removed or altered

Optional recommendations to help you create your listings may be given, based on the sales and performance history of similar sold and current listings; which will vary for individual listings. You agree that we can display the sales and performance history of your listings to other sellers to help with these recommendations;

You can only see some optional upgrade features on certain Bazista Services.

Regardless of the sort order chosen by the buyer, some listings may not appear in some search and browse results because of the above

Make sure your item is allowed on Bazista, and if there are specific rules and conditions on how it should be listed, before listing it. Check the list of prohibited and restricted items. The responsibility for checking that the sale of an item complies with all laws lies with the seller.

If your listing doesn't follow these guidelines, it may be removed. You may also face a range of other actions, including suspension of your account or restrictions to buying and selling privileges.

2. Framing the rules

When listing on Bazista keep the following in mind:

Generally, our policies are based on country and state laws. They can also be based on our own discretion or input from our members especially for dangerous or sensitive items.

Before listing items, please read our policies. Know beforehand what you can and can't sell on Bazista, using our guidelines and examples. (The list of examples is not exhaustive).

Read our guidelines on international trading and import restrictions for international sales. Certain items may be legal to sell in one country, but illegal elsewhere.

What Cannot be Sold on Bazista

While you can sell your products for cryptocurrency on Bazista, you cannot sell goods that violate our intellectual property policy or are prohibited from sale in your jurisdiction. Bazista is not involved in nor does it condone Darkmarkets, and we are firmly against any actions violating the law.

Any listings that violate our policies may be removed. Listing fees are non-refundable. Your account may also be suspended or terminated for any violations. You’ll still have to pay any outstanding Bazista fees. More information can be found in our Fees & Payments Policy.

You must obtain a charity’s consent if you are raising money on its behalf. For more information about donating any portion of your sales to charity, see this Help article.

3. Honest Information

You must honestly and accurately represent yourself, your items, and your business.

By selling on Bazista, you agree that:

  • Your About section will contain accurate, honest information
  • You stick to your Shop Policies.
  • Your items in listings and listing photos are accurately shown, and don’t violate the intellectual property of others. Report any violations of your intellectual property rights to Bazista.
  • You will not avoid fees.
  • You will not create duplicate shops. For more details on this see Multiple Shops on Bazista.
  • You will not coordinate pricing with other sellers.

4. Privacy and Communicating with Other Bazista Members

Conversations

Bazista Conversations (“Contact”) are a great way for buyers to ask you questions about an item or an order, and to get in touch with other members.

Conversations must not be used:

  • Unsolicited advertising or promotions, spam or requests for donations;
  • Violating our Anti-Discrimination Policy including harassing or abusing another member;
  • Messaging members who have explicitly asked you not to; or
  • Interfering with the business of another member - which is strictly prohibited. Interference is deemed to occur when a member intentionally tries to drive away business from another shop.

Interference includes:

  • Warning other members away from a particular member, shop, or item;
  • Discussing a dispute with another member by posting in public areas;
  • Buying from a seller just to be able to leave a negative review;
  • Intentionally clicking on a competitor's Promoted Listings ads to waste their advertising budget -"click fraud. »

Harassment

Bazista Messages must not be used to harass other members, support or glorify hatred or otherwise violate our Anti-Discrimination Policy. Please let us know immediately if you receive a Message that violates this policy.

Privacy and Protecting Personal Information

The protection of members’ personal information you receive, or process is your responsibility. This means that, to the extent you use the Services outside of the Sites or Apps, or to the extent If your local jurisdiction requires it, or you use the Services outside of the Sites or Apps you must maintain, post and comply with a privacy policy for your shop that is consistent with the privacy terms set forth in Bazista’s Terms of Use (including this Seller Policy) and Bazista’s Privacy Policy.

You may process personal information (for example, buyer name, email address, and shipping address) during communications and transactions, and under EU law or other local regulations you may be considered an independent and separate “data controller”. You are responsible for any unauthorized disclosure of personal information, such as disclosing a buyer’s name and email address without their consent.

Any information received may only be used for Bazista-related communications or for Bazista-facilitated transactions. You cannot use this information for unsolicited commercial messages or unauthorized transactions, nor may you add any Bazista member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information without the buyer’s consent, and subject to other applicable Bazista policies and laws. Knowing the standard of consent needed in each case is your responsibility.

Bazista and you may be found to be joint data controllers of personal information. If something you do as joint controller of personal information results in Bazista being sued, fined, or otherwise incurring expenses then you agree to indemnify Bazista for the expenses it incurs.

For more information, please see our Privacy Policy.

5. Content

As a seller on Bazista you can create and upload a variety of content such as listings, text, photos, and videos. Our community needs to be safe and respectful, so you agree that you will not upload content that:

  • Violates our Anti-Discrimination Policy including abusive, threatening, defamatory, or harassing content;
  • Is obscene or vulgar;
  • Violates the privacy or intellectual property rights of others; or
  • Is misleading false or deceptive.

6. Our Reviews System - Building a Positive Reputation

Reviews are a great way for you to build a reputation on Bazista. Buyers’ reviews, which can include a one to five-star rating and photograph of the purchase, can be left for 100 days after the item’s expected delivery date. This is the purchase date + processing time + shipping time. During this 100-day period the review can edited an unlimited number of times.

If you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

  • a. Disclose private information;
  • b. Use obscene, racist, or harassing language or imagery;
  • c. Violate our Anti-Discrimination Policy;
  • e. Make prohibited medical drug claims;
  • f. Contain advertising or spam;
  • g. Discuss matters outside the seller’s control, such as a shipping carrier, Bazista, or a third party;
  • h. Undermine the Reviews system.

Extortion by using threats, intimidation, or bribery to manipulate reviews is expressly prohibited. The behavior is considered extortion:

a. Leaving a negative review to try to force the seller to give additional items not included in the original transaction.

b. Leaving a negative review to try to force the seller to give a refund where this is not warranted. See this Help article for more information.

Shilling, the fraudulent inflation of a shop’s reputation by use of an alternate account, is prohibited on Bazista. Reviews must be the honest, unbiased opinions, and experiences of the buyer. For more information on shilling, including examples, please see this Help article.

Photographs that you feel do not accurately represent your brand may be hidden, and you can report reviews that violate our Terms of Use.

7. Great Customer Service

A high level of customer service is expected on Bazista. By selling here you agree:

To ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Our Shipping Policy details the legal requirements for shipping times which vary by country.

Conversations and communications will be answered quickly.

You will follow the commitments made in your shop policies.

Disagreements or disputes will be resolved with the buyer directly. Our Dispute Resolution team can help through our case system if you can’t reach a resolution. Read about your rights and responsibilities regarding cases here.

If you can’t complete an order, you will notify the buyer and cancel the order. This Help article shows you how to cancel an order

Bazista through Bazista Seller Standards (“BSS.”) will help you provide great customer service and build trust. Read more about BSS here.

Our Seller Protection Program gives limited protection to sellers who meet certain requirements. Read more about Bazista’s Seller Protection Program here.

8. Responding to Requests for Cancellations, Returns, and Exchanges

Each country has its own laws surrounding shipping, cancellations, returns, and exchanges so you should know the laws of your own country and those of your buyers’ countries in addition to this policy.

Cancellations

You must notify the buyer via Bazista Messages and cancel the transaction if you can’t complete it, You must give a full refund where the buyer has already submitted payment. Keep proof of any refunds in the event a dispute arises.

When you can cancel a transaction:

The buyer did not pay. (You can flag a buyer for a payment not received, chargeback, or canceled payment.)

If you both agree to cancelation prior to shipment, and you have issued the buyer a full refund.

You are complying with our Anti-Discrimination Policy and have decided to refuse service to the buyer. If the buyer has already paid, you must also issue a full refund, including shipping.

The buyer did not receive the item(s) ordered, but you have proof of shipping, and you have issued a refund for the item. (You don’t need to refund shipping unless the buyer paid with Bazista internal account address, where a full refund is needed.)

You both agreed that the buyer could return the item for a refund, which you have received and refunded the buyer for the item. (Refunding shipping is optional, unless the buyer paid with Bazista Payments, where a full refund is needed.)

Bazista’s Case System

Before opening a case on Bazista we ask buyers to contact a seller directly and attempt to resolve any outstanding issues. Your shop policies and timely response to Messages from your buyers will help with this resolution.

In the case of a non-delivery or a not-as-described item, buyers may start a dispute for. You have seven days or the time frame noted by Bazista in the case to respond to any open disputes. In case of seller inactivity, harassment, refusal of service, dispute manipulation, and undermining the integrity of the dispute system, Bazista may escalate a dispute early.

You understand that Under Bazista’s dispute resolution procedures, Bazista may use your personal information for the purpose of resolving disputes with other members. Disputes can be filed in the following circumstances:

Non-Delivery - where the seller does not ship the item or does not ship the item to the correct address after the order is placed and payment submitted. Examples of non-delivery:

  • The item was never sent.
  • It wasn’t sent to the address provided on Bazista.
  • There is no proof that the item was shipped.

Not as Described - where an item is materially different from the seller’s listing description or photos. Some examples of not as described items:

  • Different color, model, version, or size.
  • Different design or material.
  • Described as authentic but is not authentic.
  • Damaged or parts missing, and this was not disclosed by the seller.
  • Three items purchased but only two received.
  • The condition was misrepresented. For example, it was described as “new” but is actually “used”.

Late delivery is cause to file a Not as Described case. To qualify as late delivery, the buyer must prove all of the following:

  • The item(s) were ordered for a specific date or event.
  • The item(s) are effectively useless after that date.
  • Shipping was not in accordance to the processing time or the date agreed upon in Messages.
  • When an item is determined to be not as described, you must refund the cost of the item plus the original shipping and return shipping costs.

Ineligible Transactions

Some disputes don’t qualify for Bazista’s Dispute System. These include:

  • Items purchased in person.
  • Prohibited items or intangible items and services.
  • Payment was not made through a Bazista internal account address.
  • Items returned without a return agreement.
  • Items that have been used, worn, washed or altered after receipt.
  • Items that have been destroyed or discarded by the buyer and are not available for return.
  • Items received after the agreed-upon delivery date because of shipping delays.
  • Shipping dispute costs.

We encourage both parties to work together to come to an amicable solution when a dispute is ineligible for our case system.