Buyer policy

Goods from sellers around the world can be purchased directly in the Bazista venues using cryptocurrencies and digital assets. Whatever you are looking to buy, we want you to have a great experience on Bazista. Find out what is expected from buyers and learn more about their rights.

By shopping on Bazista, you agree to this policy and our Terms of Use.

  1. Limitations of Bazista’s as a Venue
  2. Getting in touch with Other Bazista Members
  3. Buying on Bazista
  4. Leaving Review for Items
  5. Content - Creating and Uploading
  6. Problems with Orders or Returning Items

1. Limitations of Bazista as a Venue

Bazista gives venues for buyers to connect and transact with sellers around the world. However, Bazista is not a part of these transactions. Shopping on Bazista means:

  • You are buying from one of the many sellers on Bazista, not from Bazista;
  • Sellers are not pre-screened and Bazista does not endorse or guarantee any content including photographs or descriptions, shop policies, or items sold in the venues
  • Different sellers have different processing times, shipping methods, shop policies, and accept different payment methods
  • Bazista is a community, we encourage you to confidentially flag an item or a shop that violates any of our policies.

2. Getting in touch with Other Bazista Members

Conversations

Bazista’s Messages tool let you directly communicate with other Bazista members. It’s a great way to ask questions about an item or an order. Messages cannot be used for:

  • Unsolicited advertising or promotions, spam or requests for donations;
  • Violating our Anti-Discrimination Policy including harassment and abuse;
  • Contacting anyone who had explicitly asked you not to;
  • Interfering with the business of another member - which is strictly prohibited. Interference is deemed to occur when a member intentionally tries to drive away business from another shop.

Interference includes:

  • Warning other members away from a particular member, shop, or item;
  • Discussing a dispute with another member by posting in public areas;
  • Buying from a seller just to be able to leave a negative review;
  • Intentionally clicking on a competitor's Promoted Listings ads to waste their advertising budget -"click fraud. »

Harassment

Bazista Messages must not be used to harass other members, support or glorify hatred or otherwise violate our Anti-Discrimination Policy. Please let us know immediately if you receive a Message that violates this policy.

3. Buying on Bazista

Buying on Bazista means you’re directly supporting independent businesses, whose listings, policies, processing times, and payment systems vary. Purchasing on Bazista means you:

  • Have read the item description and shop policies before purchasing;
  • Have sent the correct payment for item(s) purchased; and
  • Given correct shipping information.
  • When you use Bazista internal account addresses you also agree to the Bazista Payments Policy.

4. Leaving Reviews for Items

Reviews are vital to the success of our community. They help sellers build a good reputation and warn buyers about bad experiences. They also give potential buyers insights about seller’s items.

Reviews, which can include a one to five-star rating and photograph of the purchase, can be left for 100 days after the item’s expected delivery date. This is the purchase date + processing time + shipping time. During this 100-day period the review can edited an unlimited number of times.

Leaving a review or photograph means that:

Your profile information and review/photograph will be displayed on the seller's listing and review pages and is public.

Reviews and photographs cannot:

  • a. Disclose private information;
  • b. Use obscene, racist, or harassing language or imagery;
  • c. Violate our Anti-Discrimination Policy;
  • e. Make prohibited medical drug claims;
  • f. Contain advertising or spam;
  • g. Discuss matters outside the seller’s control, such as a shipping carrier, Bazista, or a third party;
  • h. Undermine the Reviews system.

Extortion by using threats, intimidation, or bribery to manipulate reviews is expressly prohibited. The behavior is considered extortion:

  • a. Leaving a negative review to try to force the seller to give additional items not included in the original transaction.
  • b. Leaving a negative review to try to force the seller to give a refund where this is not warranted. See this Help article for more information.

Shilling, the fraudulent inflation of a shop’s reputation by use of an alternate account, is prohibited on Bazista. Reviews must be the honest, unbiased opinions, and experiences of the buyer. For more information on shilling, including examples, please see this Help article.

Uploading a photograph to one of Bazista websites means that you own the photograph, or you have the rights or permission to use the photograph.

Bazista has license to use any content you provide to Bazista as stated in the Terms of Use.

Reviews of three or fewer stars can be responded to by sellers. These responses must also comply with this policy. Photographs that sellers feel do not accurately represent their brand may be hidden, and sellers can report reviews that violate our Terms of Use.

5. Content - Creating and Uploading

As part of the Bazista community you can create and upload a variety of content, like Convos, text, photos, and videos. To keep our community safe and respectful, you cannot upload content that is:

  • In violation of our Anti-Discrimination Policy including anything that could be perceived as abusive, threatening, defamatory or harassing;
  • Obscene or vulgar material;
  • In violation of others privacy or intellectual property rights; or
  • Misleading, false or deceptive.

6. Problems with Orders or Returning Items

Bazista’s Dispute Process

Transactions between a buyer and a seller do not directly involve Bazista. However, in the unlikely event your purchase does not go as expected we provide a case system. You can use this to resolve issues with sellers such as non-delivery or if the item received is not as described. (Click here to learn how to open a case.) By using our Dispute System, you understand Bazista may use your personal information to resolve the dispute. Disputes can be started under the following circumstances:

Non-Delivery - where the seller does not ship the item or does not ship the item to the correct address after the order is placed and payment submitted. Examples of non-delivery:

  • The item was never sent.
  • It wasn’t sent to the address provided on Bazista.
  • There is no proof that the item was shipped.

Not as Described - where an item is materially different from the seller’s listing description or photos. Some examples of not as described items:

  • Different color, model, version, or size.
  • Different design or material.
  • Described as authentic but is not authentic.
  • Damaged or parts missing, and this was not disclosed by the seller.
  • Three items purchased but only two received.
  • The condition was misrepresented. For example, it was described as “new” but is actually “used”.

Late delivery is cause to file a Not as Described case. To qualify as late delivery, the buyer must prove all of the following:

The item(s) were ordered for a specific date or event.

The item(s) are effectively useless after that date.

Shipping was not in accordance to the processing time or the date agreed upon in Messages.

When an item is determined to be not as described, the seller must refund the cost of the item plus the original shipping and return shipping costs. Where Bazista needs to refund return shipping costs on behalf of the seller, that refund may be made using a Bazista Token (BZS). For more information about Bazista Tokens, please click here.

Ineligible Transactions

Some disputes don’t qualify for Bazista’s Dispute System. These include:

  • Items purchased in person.
  • Prohibited items or intangible items and services.
  • Payment was not made through a Bazista internal account address.
  • Items returned without a return agreement.
  • Items that have been used, worn, washed or altered after receipt.
  • Items that have been destroyed or discarded by the buyer and are not available for return
  • Items received after the agreed-upon delivery date because of shipping delays.
  • Shipping dispute costs.

Requesting a Cancellation

Cancellation of a transaction can be requested by the buyer or seller. If both parties agree to the cancellation, this is done without opening a dispute. However, cancellations must comply with our anti-Discrimination policy.

Returning an Item

Every seller should outline their own return policies in their Shop Policies. Some sellers don’t accept returns. Residents of the European Union may be entitled to a 14-day “cooling off” or “right of withdrawal” period during which they return an item for any reason. Read more about this here.

Reviews or photographs that violate our policies or Terms of Use may be removed by Bazista without consultation.